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May
4
Problems with Avast
Автор Lord Efficient (Firefly) на 04 May 2014 01:27 AM
Many players have reported update errors, connection errors, or false positive virus alerts while using various Avast Anti-Virus products. We recommend rebooting your computer and running Avast in Game Mode to see if this resolves any recent error messages which have appeared.  You may need to temporarily deactivate Avast as well.  If this does not resolve your issue you may need to remove the Stronghold Kingdoms .exe file from the quarantine.  For further information on this, please see: http://forum.strongholdkingdoms.com/viewtopic.php?f=96&t=28297

We encourage you to contact Avast regarding this recent issue using the form on this website:  http://www.avast.com/en-us/contact-us.php?subject=VIRUS-FILE

You may also contact Avast Support from this website:  http://www.avast.com/en-us/support 



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Apr
14
Recent Graphical Problems and Errors
Автор Lord Efficient (Firefly) на 14 April 2013 07:31 PM

Many players have reported strange graphical errors recently and we believe that this may have something to do with the most recent Nvidia Drivers.  Many people have reported similar errors with other games when using this most recent driver.

The older driver can be found here:

(Windows Vista and Windows 7)
http://www.nvidia.com/object/win7-winvista-64bit-275.33-whql-driver.html 

(Windows XP)
http://www.nvidia.com/object/winxp-275.33-whql-driver.html
Please try to rollback your driver to this earlier version to see if this corrects your problem.

 

Cards known to have this problem include:

 

NVIDIA GeForce 6150SE nForce 430

 


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Apr
14
Shields not Shown on World 7
Автор Lord Efficient (Firefly) на 14 April 2013 04:04 PM

We are aware of an issue with Shields not appearing in game on World 7.  Please do not submit tickets about this issue.  We are working on a solution and hope to have this issue resolved by early next week.

 


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Mar
6
Support Languages
Автор Lord Efficient (Firefly) на 06 March 2013 01:37 PM

Support is offered in only English, German, French, Russian, and Spanish.  We will be adding Polish Support in the near future.

 


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Dec
11
Account Sitting
Автор Lord Efficient (Firefly) на 11 December 2012 01:52 AM
The Account Sitting system has been discontinued.  As of the update on December 12, 2012 players will be able to access Vacation Mode from the My Account menu in the game.  Please remember that you should never log in to any other player's account for any reason.
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Apr
23
Internet Explorer Issues
Автор Lord Efficient (Firefly) на 23 April 2012 10:39 PM
Many players have reported difficulties during the registration process and purchasing crowns when using Internet Explorer as their default web browser. To better troubleshoot players' issues in these areas, we first generally ask them to make another attempt using a browser other than Internet Explorer.

These browsers are both free.

Chrome can be found here: https://www.google.com/chrome

Firefox can be found here: http://www.mozilla.org


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