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If Stronghold Kingdoms was running correctly and suddenly stopped working when using Windows 10, you maybe experiencing issues with AVG Virus Checker. To resolve the issue add an exemption to AVG for the folder C:PROGRAMDATAFIREFLY STUDIOSSTRONGHOLD K...
Please make sure you have the most recent versions of DirectX and Microsoft .NET Framework installed on your system. Microsoft .NET Framework can be found here: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32...
Questions or issues reported to support must be composed in the languages supported in the game worlds (English, German, French, Spanish, Italian, Polish, Turkish and Brazilian-Portuguese). Please be sure to state your problem clearly, providing as many d...
Stronghold Kingdoms is missing names, shows invisible borders, blurry or fuzzy icons on the World map screen. The problem seems to be with the graphics card driver, if any settings were changed this may cause the problem. SOLUTIONS - This problem ma...
As with all online games, sometimes there are glitches communicating with the server. Before sending in a ticket it is often worth simply logging out and logging back into Stronghold Kingdoms*. This can often fix a number of small issues that crop up. ...
Remoting Exception Errors typically pop up during times of extreme server stress. If you experience multiple Remoting Exception errors over a short period of time, please send a ticket to alert us of the problem.
If you are frequently experiencing errors like the one displayed in the image below, it might be the result of an old DNS cache. Please try to flush your DNS and let us know if this resolves the issue. For instructions on how to flush your DNS cache, pl...
Connection problems such as Remoting Exceptions may occur because of a slow, or a poor quality connection to the game servers or by specific restrictions on your local internet connection. Others may be caused by internet security or anti-virus software...
Currently the login servers are responding very slowly. We are working to correct this situation. We thank you for your patience and ask that you do not submit tickets about this issue.
If you do not receive a e-mail when trying to reset your password, please check your your junk/spam folder.  If the e-mail is not there then please wait 5 minutes and try resetting your password again. If you wish to change your password for either the ...
We have been made aware of a crash when opening the in-game mail system. This issue is caused by AVG Anti-Virus software preventing Stronghold Kingdoms from opening a new 'window' within the game. A resolve the issue add an exemption to AVG for the fold...
We're aware of an issue with the NVIDIA driver (280.26) running on the GeForce 7 (7600GS, 7600 GT, 7950 GX2) series of graphics cards and Windows XP/Vista. Players may experience map screen corruption, a missing map screen or a game lockup when attempting...
Some error messages maybe caused due to errors with your Microsoft .NET Framework software. Please ensure that you have downloaded and installed the most recent version of Microsoft .NET Framework. You can find it here: https://www.microsoft.com/en-us...
Sometimes you may see the following: * research getting stuck at 0 * villagers not arriving * new stashes: wolf camps, ai, castles not spawning * resources going into minus figures * incorrect figures for merchants * scouts or monks not work...
If you see an error mentioning 'DDay.Update', such as the message below, please following the instructions below this message. Install Error There has been an unexpected error. Please try again. Object reference not set to an instance of an object. ...
If you have not received your email to authentication your account, login to http://www.strongholdkingdoms.com [http://www.strongholdkingdoms.com] and click the option "RESEND AUTHENTICATION EMAIL" below "Signup complete!" If you do not receive a email ...
This problem maybe caused by an issue with access rights. To resolve this problem change the access rights (and allow your current user and network services full write-ability access) to the folder specified in the error message or delete the specified ...