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There is no way for players to see the status of another player's game account. If a game account becomes blocked, all the villages associated with that game account will be deleted via routine server maintenance according to the inactivity timer appropri...
If you wish to change your password for either the support site or forum [http://forum.strongholdkingdoms.com] follow the following steps: * Please go to www.strongholdkingdoms.com [http://www.strongholdkingdoms.com] * Select _Login_ in the top righ...
We encourage players to use the language of the world on which they are playing for all public communications. Players who persist in using non-native languages in chat or other public forums may have their access to these restricted.
Moderators are volunteer players who interact closely with the Firefly staff and assist in maintaining the overall quality and integrity of the game. Moderators may issue other players restrictions on their use of the in game chat, mail, forum, and parish...
After you buy a Premium token it must be activated for it to work. To activate a premium token: * Open the Card screen * Click on Buy Premium Token. Any unactivated Premium tokens will be shown on the top left of the screen * Click on the Premiu...
Each individual may use only ONE game account Logging into any game account other than your own may lead to your account becoming temporarily or permanently blocked. The length of the suspension will be shown in the connection message. If no length is s...
Stronghold Kingdoms is a free to play game. There are no premium subscription accounts. Players can however play a Premium Token that gives them access to extra features for a period of time (2, 7 or 30 days) that can be very useful: * Extra building ...
Remoting Exception Errors typically pop up during times of extreme server stress. If you experience multiple Remoting Exception errors over a short period of time, please send a ticket to alert us of the problem.
If you are frequently experiencing errors like the one displayed in the image below, it might be the result of an old DNS cache. Please try to flush your DNS and let us know if this resolves the issue. For instructions on how to flush your DNS cache, pl...
In order to buy crowns via Steam you must make sure that your "Enable Steam Community in Game" option is active. You can find this by going to Settings in Steam and clicking on the "In Game" tab.
Connection problems such as Remoting Exceptions may occur because of a slow, or a poor quality connection to the game servers or by specific restrictions on your local internet connection. Others may be caused by internet security or anti-virus software...
Currently the login servers are responding very slowly. We are working to correct this situation. We thank you for your patience and ask that you do not submit tickets about this issue.
As with all DLC on Steam and each redeemable Stronghold Kingdoms code, only one Starter Pack can be redeemed per Kingdoms account.  If the Steam Starter Pack is already in your library you should see this warning during the purchase process.  Which stat...
If you have experienced an error when opening card packs, please log out of the game, re-open the client and log in again. The cards from the card packs will have been added to your card inventory.
We are unable to reply to individual requests regarding account blockages. If your account has been blocked it has been blocked in accordance with the guidelines which you agreed to in the Terms of Use and/or Game Rules. All players must read and agree...
If you have an offer code follow the following steps to redeem it. NEW PLAYERS - Download the game at http://www.strongholdkingdoms.com/ [http://www.strongholdkingdoms.com/] and after installing the game, register for a Stronghold Kingdoms account. 1....
Chat, Mail, and Forum restrictions imposed by moderators or administrators typically last between one and seven days. After this point, the functionality of these features will return.
This problem maybe caused by an issue with access rights. To resolve this problem change the access rights (and allow your current user and network services full write-ability access) to the folder specified in the error message or delete the specified ...
Before goods can be sent from one of your current villages to a new village, you must have the correct storage buildings for the goods placed. If merchants are sent with resources to the new village before a Stockpile, Granary, and Inn are placed, these r...
When redeeming a code you may receive the following error message: "This code has already been claimed." As the error message suggests this means the code has already been entered either by yourself or another player or possibly entered incorrectly. T...
PROBLEM - Crown purchase doesn't work through the game or website - Displays "not logged on" but at the same time as saying "logged on" (top right). SOLUTION -  Cookies being disable for login.strongholdkingdoms.com will cause this issue. Open Microso...
ISSUE Stronghold Kingdoms randomly crashes/stopped working. SOLUTION  Exiting the following applications may help to resolve the crashing problem - AMD Gaming Evolved Client PLAYS.TV