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If you wish to change your password for either the support site or forum [http://forum.strongholdkingdoms.com] follow the following steps: * Please go to www.strongholdkingdoms.com [http://www.strongholdkingdoms.com] * Select _Login_ in the top righ...
We encourage players to use the language of the world on which they are playing for all public communications. Players who persist in using non-native languages in chat or other public forums may have their access to these restricted.
Moderators are volunteer players who interact closely with the Firefly staff and assist in maintaining the overall quality and integrity of the game. Moderators may issue other players restrictions on their use of the in game chat, mail, forum, and parish...
Questions or issues reported to support must be composed in the languages supported in the game worlds (English, German, French, Spanish, Italian, Polish, Turkish and Brazilian-Portuguese). Please be sure to state your problem clearly, providing as many d...
As with all online games, sometimes there are glitches communicating with the server. Before sending in a ticket it is often worth simply logging out and logging back into Stronghold Kingdoms*. This can often fix a number of small issues that crop up. ...
You can change the contact e-mail address used to communicate from us to you. This email will be used for password reset and billing e-mails. To change the contact e-mail: 1) Log in to the game 2) Click on the Account Details button 3) Enter the n...
Remoting Exception Errors typically pop up during times of extreme server stress. If you experience multiple Remoting Exception errors over a short period of time, please send a ticket to alert us of the problem.
A player can see the status of their invites by clicking on the Invite a Friend icon on the All Cards screen. This will open a page in the web browser which shows all of the invitations that they have successfully sent, as well as if the player has joined...
In order to buy crowns via Steam you must make sure that your "Enable Steam Community in Game" option is active. You can find this by going to Settings in Steam and clicking on the "In Game" tab.
If you have an offer code follow the following steps to redeem it. NEW PLAYERS - Download the game at http://www.strongholdkingdoms.com/ [http://www.strongholdkingdoms.com/] and after installing the game, register for a Stronghold Kingdoms account. 1....
Chat, Mail, and Forum restrictions imposed by moderators or administrators typically last between one and seven days. After this point, the functionality of these features will return.
As many of you are no doubt aware there are websites that sell codes for Stronghold Kingdoms. These "keysellers" are not connected to Firefly in any way and are not authorised by Firefly to sell these codes. These codes are obtained without our knowledge ...
PROBLEM - Crown purchase doesn't work through the game or website - Displays "not logged on" but at the same time as saying "logged on" (top right). SOLUTION -  Cookies being disable for login.strongholdkingdoms.com will cause this issue. Open Microso...