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There is no way for players to see the status of another player's game account. If a game account becomes blocked, all the villages associated with that game account will be deleted via routine server maintenance according to the inactivity timer appropri...
If you wish to change your password for either the support site or forum [http://forum.strongholdkingdoms.com] follow the following steps: * Please go to www.strongholdkingdoms.com [http://www.strongholdkingdoms.com] * Select _Login_ in the top righ...
For accounts not playing in Premium Mode the IP sharing restriction will apply if you are sharing the same internet connection as another player. This could occur if the internet connection using the same line, this maybe in a house, college, cafe, school...
If you do not receive a email when trying to reset your password, please check your your junk/spam folder. If the email is not there then please wait 5 minutes and try resetting your password again. If the email still does not arrive please email suppor...
Each individual may use only ONE game account Logging into any game account other than your own may lead to your account becoming temporarily or permanently blocked. The length of the suspension will be shown in the connection message. If no length is s...
Stronghold Kingdoms is a free to play game. There are no premium subscription accounts. Players can however play a Premium Token that gives them access to extra features for a period of time (2, 7 or 30 days) that can be very useful: * Extra building ...
You can change the contact e-mail address used to communicate from us to you. This email will be used for password reset and billing e-mails. To change the contact e-mail: 1) Log in to the game 2) Click on the Account Details button 3) Enter the n...
A player can see the status of their invites by clicking on the Invite a Friend icon on the All Cards screen. This will open a page in the web browser which shows all of the invitations that they have successfully sent, as well as if the player has joined...
In order to buy crowns via Steam you must make sure that your "Enable Steam Community in Game" option is active. You can find this by going to Settings in Steam and clicking on the "In Game" tab.
We are unable to reply to individual requests regarding account blockages. If your account has been blocked it has been blocked in accordance with the guidelines which you agreed to in the Terms of Use and/or Game Rules. All players must read and agree...
It appears that PayPal is listing your transaction's status as "Pending" rather than "Paid". If you received a confirmation e-mail from billing@strongholdkingdoms.com, please forward it to us and we will investigate the matter immediately. We take iss...
If you have an offer code follow the following steps to redeem it. NEW PLAYERS - Download the game at http://www.strongholdkingdoms.com/ [http://www.strongholdkingdoms.com/] and after installing the game, register for a Stronghold Kingdoms account. 1....
If you have not received your email to authentication your account, login to http://www.strongholdkingdoms.com [http://www.strongholdkingdoms.com] and click the option "RESEND AUTHENTICATION EMAIL" below "Signup complete!" If you do not receive a email ...
Chat, Mail, and Forum restrictions imposed by moderators or administrators typically last between one and seven days. After this point, the functionality of these features will return.
It is not possible for Players to change their in-game names. We recommend choosing your player name carefully when creating your Stronghold Kingdoms account.
When redeeming a code you may receive the following error message: "This code has already been claimed." As the error message suggests this means the code has already been entered either by yourself or another player or possibly entered incorrectly. T...
As many of you are no doubt aware there are websites that sell codes for Stronghold Kingdoms. These "keysellers" are not connected to Firefly in any way and are not authorised by Firefly to sell these codes. These codes are obtained without our knowledge ...