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May
16
Connection Problems and False Positives
Veröffentlicht von Lord Efficient (Firefly) am 16 May 2014 04:10 PM

Many players using either Norton or Symantec security software have reported issues logging in or running the game client.  This appears to be the result of a detection error by these products.  For detailed assistance on correcting these issues, please contact the products' Support. 

 

Information on reporting these false positives can be found here:  http://community.norton.com/t5/Announcements/How-to-report-false-positives/m-p/225309#M19


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May
4
Problems with Avast
Veröffentlicht von Lord Efficient (Firefly) am 04 May 2014 01:27 AM
Many players have reported update errors, connection errors, or false positive virus alerts while using various Avast Anti-Virus products. We recommend rebooting your computer and running Avast in Game Mode to see if this resolves any recent error messages which have appeared.  You may need to temporarily deactivate Avast as well.  If this does not resolve your issue you may need to remove the Stronghold Kingdoms .exe file from the quarantine.  For further information on this, please see: http://forum.strongholdkingdoms.com/viewtopic.php?f=96&t=28297

We encourage you to contact Avast regarding this recent issue using the form on this website:  http://www.avast.com/en-us/contact-us.php?subject=VIRUS-FILE

You may also contact Avast Support from this website:  http://www.avast.com/en-us/support 



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Apr
14
Recent Graphical Problems and Errors
Veröffentlicht von Lord Efficient (Firefly) am 14 April 2013 07:31 PM

Many players have reported strange graphical errors recently and we believe that this may have something to do with the most recent Nvidia Drivers.  Many people have reported similar errors with other games when using this most recent driver.

The older driver can be found here:

(Windows Vista and Windows 7)
http://www.nvidia.com/object/win7-winvista-64bit-275.33-whql-driver.html 

(Windows XP)
http://www.nvidia.com/object/winxp-275.33-whql-driver.html
Please try to rollback your driver to this earlier version to see if this corrects your problem.

 

Cards known to have this problem include:

 

NVIDIA GeForce 6150SE nForce 430

 


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Apr
14
Shields not Shown on World 7
Veröffentlicht von Lord Efficient (Firefly) am 14 April 2013 04:04 PM

We are aware of an issue with Shields not appearing in game on World 7.  Please do not submit tickets about this issue.  We are working on a solution and hope to have this issue resolved by early next week.

 


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Mar
21
BigPoint and Aeria Players
Veröffentlicht von Lord Efficient (Firefly) am 21 March 2013 04:04 PM

 

 

If you are playing Stronghold Kingdoms via BigPoint or Aeria, you will not be able to log into this Support site with your game details.  You will need to create and register an account for support. For specific problems with BigPoint or Aeria please contact Support at BigPoint or Aeria:

 

 


 

BigPoint Support -  http://www.bigpoint.com/support

 

Aeria Support -   http://www.aeriagames.com/contact


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