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Connection Problems and False Positives
Posted by Lord Efficient (Firefly) on 16 May 2014 04:10 PM

Many players using either Norton or Symantec security software have reported issues logging in or running the game client.  This appears to be the result of a detection error by these products.  For detailed assistance on correcting these issues, please contact the products' Support. 


Information on reporting these false positives can be found here:

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Problems with Avast
Posted by Lord Efficient (Firefly) on 04 May 2014 01:27 AM
Many players have reported update errors, connection errors, or false positive virus alerts while using various Avast Anti-Virus products. We recommend rebooting your computer and running Avast in Game Mode to see if this resolves any recent error messages which have appeared.  You may need to temporarily deactivate Avast as well.  If this does not resolve your issue you may need to remove the Stronghold Kingdoms .exe file from the quarantine.  For further information on this, please see:

We encourage you to contact Avast regarding this recent issue using the form on this website:

You may also contact Avast Support from this website: 

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Recent Graphical Problems and Errors
Posted by Lord Efficient (Firefly) on 14 April 2013 07:31 PM

Many players have reported strange graphical errors recently and we believe that this may have something to do with the most recent Nvidia Drivers.  Many people have reported similar errors with other games when using this most recent driver.

The older driver can be found here:

(Windows Vista and Windows 7) 

(Windows XP)
Please try to rollback your driver to this earlier version to see if this corrects your problem.


Cards known to have this problem include:


NVIDIA GeForce 6150SE nForce 430


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Shields not Shown on World 7
Posted by Lord Efficient (Firefly) on 14 April 2013 04:04 PM

We are aware of an issue with Shields not appearing in game on World 7.  Please do not submit tickets about this issue.  We are working on a solution and hope to have this issue resolved by early next week.


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Support Languages
Posted by Lord Efficient (Firefly) on 06 March 2013 01:37 PM

Support is offered in only English, German, French, Russian, and Spanish.  We will be adding Polish Support in the near future.


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Account Sitting
Posted by Lord Efficient (Firefly) on 11 December 2012 01:52 AM
The Account Sitting system has been discontinued.  As of the update on December 12, 2012 players will be able to access Vacation Mode from the My Account menu in the game.  Please remember that you should never log in to any other player's account for any reason.
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