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Login Failed - No news and unable to login to the client
Posted by Lord Friendly (Firefly) on 08 November 2016 02:28 PM

It seems after a recent update Norton Anti Virus has blocked Stronghold Kingdoms and therefore stops players from login or from showing the news in the client.

To resolve this, add an exception in Norton Anti Virus to Allow Stronghold Kingdoms and this should resolve the issue.


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Common Connection Problems
Posted by Lord Efficient (Firefly) on 12 May 2015 04:59 PM

Many problems may occur because of a slow, or a poor quality connection to the game servers or by specific restrictions on your local internet connection.  

This may also be caused by internet security or anti-virus software installed on your local machine which is monitoring or restricting internet traffic.  Please try turning off any programs which may be restricting your connectivity and be sure you are running Stronghold Kingdoms as an Administrator.  

Connection trouble can be caused by many different sources.
• Dial-up, Satellite, Cellular, Air Cards (EVDO/LTE/4G) or other non-broadband internet connections can cause connectivity issue or cause frequent disconnections. We do not recommend using any of these types of connections to play the game.
• Connecting through a wireless router may also cause issues. Wireless connections are slower than physical connections and are prone to interference. You can try connecting directly using a physical cable to see if that solves the issue.
• Faulty or incorrectly setup computer and networking hardware can also cause issues. If you suspect this might be the source of your problem, you will need to contact the manufacturer of that hardware or a computer repair professional for further assistance.

This may also be a result of an old DNS cache.  Information on flushing your DNS cache can be found here:  You may also wish to try using a different DNS server.  Information on changing your DNS server can be found here:

Windows has a built in program that can give you a report of what is happening when you try and communicate with a site or service on the internet. Below are instructions on using this command.
      1. Press the "Start" button on your Windows task bar and then select "Run".
      2. Type cmd and then hit "Enter"
      3. This should open a command prompt.
      4. Type tracert and then hit "Enter".

The numbers represent the number of milliseconds it takes to talk to our servers. All of your times should be below 250ms and the total number of lines should be less than twenty. An asterisk (*) is a bad sign as it means that some of the information you sent did not arrive. If the numbers are over 300ms this means your connection to our servers is slow. If you perform a tracert and you do not get any reply, or it fails altogether then it is a problem with your computer or network. If it fails on the first few lines likely it is a problem within your Internet Service Provider (ISP). If it gets out of your ISP's severs and starts failing then it may be a routing issue.

Unfortunately, Stronghold Kingdoms Support is unable to assist with connectivity problems and we advise you to speak with your network administrator or internet service provider.

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Connection Problems and False Positives
Posted by Lord Efficient (Firefly) on 16 May 2014 04:10 PM

Many players using either Norton or Symantec security software have reported issues logging in or running the game client.  This appears to be the result of a detection error by these products.  For detailed assistance on correcting these issues, please contact the products' Support. 


Information on reporting these false positives can be found here:

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Problems with Avast
Posted by Lord Efficient (Firefly) on 04 May 2014 01:27 AM
Many players have reported update errors, connection errors, or false positive virus alerts while using various Avast Anti-Virus products. We recommend rebooting your computer and running Avast in Game Mode to see if this resolves any recent error messages which have appeared.  You may need to temporarily deactivate Avast as well.  If this does not resolve your issue you may need to remove the Stronghold Kingdoms .exe file from the quarantine.  For further information on this, please see:

We encourage you to contact Avast regarding this recent issue using the form on this website:

You may also contact Avast Support from this website: 

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Recent Graphical Problems and Errors
Posted by Lord Efficient (Firefly) on 14 April 2013 07:31 PM

Many players have reported strange graphical errors recently and we believe that this may have something to do with the most recent Nvidia Drivers.  Many people have reported similar errors with other games when using this most recent driver.

The older driver can be found here:

(Windows Vista and Windows 7) 

(Windows XP)
Please try to rollback your driver to this earlier version to see if this corrects your problem.


Cards known to have this problem include:


NVIDIA GeForce 6150SE nForce 430


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Shields not Shown on World 7
Posted by Lord Efficient (Firefly) on 14 April 2013 04:04 PM

We are aware of an issue with Shields not appearing in game on World 7.  Please do not submit tickets about this issue.  We are working on a solution and hope to have this issue resolved by early next week.


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