Knowledgebase : English > Technical
   

For accounts not playing in Premium Mode the IP sharing restriction will apply if you are sharing the same internet connection as another player. This could occur if the internet connection using the same line, this maybe in a house, college, cafe, school, work or university.

The IP restriction is also enforced if you have account sat for another player. This restriction will be removed 7-14 days after the last time you logged in as the other player.

Please see section 6 for details: http://www.strongholdkingdoms.com/GameRules.html


 

Connection problems such as Remoting Exceptions may occur because of a slow, or a poor quality connection to the game servers or by specific restrictions on your local internet connection.  

Others may be caused by internet security or anti-virus software installed on your local machine which is monitoring or restricting internet traffic.  Please try turning off any programs which may be restricting your connectivity and be sure you are running Stronghold Kingdoms as an Administrator.  


Connection trouble can be caused by many different sources.

  • Dial-up, Satellite, Cellular, Air Cards (EVDO/LTE/4G) or other non-broadband internet connections can cause connectivity issue or cause frequent disconnections. We do not recommend using any of these types of connections to play the game.
  • Connecting through a wireless router may also cause issues. Wireless connections are slower than physical connections and are prone to interference. You can try connecting directly using a physical cable to see if that solves the issue.
  • Faulty or incorrectly setup computer and networking hardware can also cause issues. If you suspect this might be the source of your problem, you will need to contact the manufacturer of that hardware or a computer repair professional for further assistance.

This may also be a result of an old DNS cache.  Information on flushing your DNS cache can be found here: http://www.whatsmydns.net/flush-dns.html  You may also wish to try using a different DNS server.  Information on changing your DNS server can be found here: https://developers.google.com/speed/public-dns/docs/using



Windows has a built in program that can give you a report of what is happening when you try and communicate with a site or service on the internet. Below are instructions on using this command.
      1. Press the "Start" button on your Windows taskbar and then select "Run".
      2. Type cmd and then hit "Enter"
      3. This should open a command prompt.
      4. Type tracert login.strongholdkingdoms.com and then hit "Enter".

The numbers represent the number of milliseconds it takes to talk to our servers. All of your times should be below 250ms and the total number of lines should be less than twenty. An asterisk (*) is a bad sign as it means that some of the information you sent did not arrive. If the numbers are over 300ms this means your connection to our servers is slow. If you perform a tracert and you do not get any reply, or it fails altogether then it is a problem with your computer or network. If it fails on the first few lines likely it is a problem within your Internet Service Provider (ISP). If it gets out of your ISP's servers and starts failing then it may be a routing issue.

Unfortunately, Stronghold Kingdoms Support is unable to assist with connectivity problems and we advise you to speak with your network administrator or internet service provider.

We are unable to assist with connectivity issues of this nature. Please inquire with your systems administrator and/or internet service provider regarding this problem.

If you are experiencing one of the following issues this is related to the IP Sharing code.

More information about this can be found in Section 6 of the Game Rules at http://www.strongholdkingdoms.com/GameRules.html

 

1. Myself and a friend cannot attack the same player.

2. We cannot send our reinforcements because it shows the same ip address. I only visited my friend recently.

3. I was account sitting for a friend in the last week. All the other days I use my own connection.

4. I was playing with a friend who has now left the game but I cannot attack the same player.

Login as another player or using the same IP address and then returning to you own IP address, will remove the IP restriction after roughly one weeks time, as long as you don't login as the other player within that week.

The Invalid Security Certificate message can be caused by 2 things:

 

1. The Security Certificate on our server is out of date and needs updating.  Our bad :-(

2. The date and time on your computer may be wrong for some reason.  Website security certificates are issued to be valid within a given date range. Your web browser compares the date of the certificate to the date on your computer to verify the date falls in a valid range. If the date of the certificate is too far outside the date on the computer, your browser will give you an invalid security certificate error because the browser thinks something is wrong. The fix for this problem is to set your computer clock to the correct date and time. It may require a reboot before your browser will view the problem as corrected.

 

If you receive the error displayed below, you may need to install or turn on .NET Framework 3.5



To do this, please follow the steps below.

Windows 7, 8 and 10

1. Open Control Panel
2. Open programs
3. Under Programs and Features, select Turn Windows features On or Off
4. Make sure that .Net Framework 3.5 (includes ,Net 2.0 and 3.0) has been selected

OS older than Windows 7

Please follow this link below, download the program and follow the installation instructions.
https://www.microsoft.com/en-gb/download/details.aspx?id=21

Issue

 

 Stronghold Kingdoms randomly crashes/stopped working.

 

Solution

 

 Exiting the following applications may help to resolve the crashing problem -


AMD Gaming Evolved Client


PLAYS.TV

This type of problem may occur because of a slow, or a poor quality connection to the game servers or by specific restrictions on your local internet connection.

This may also be caused by internet security or anti-virus software installed on your local machine which is monitoring or restricting internet traffic. Please try turning off any programs which may be restricting your connectivity and be sure you are running Stronghold Kingdoms as an Administrator.


Connection trouble can be caused by many different sources.
• Dial-up, Satellite, Cellular, Air Cards (EVDO/LTE/4G) or other non-broadband internet connections can cause connectivity issue or cause frequent disconnections. We do not recommend using any of these types of connections to play the game.
• Connecting through a wireless router may also cause issues. Wireless connections are slower than physical connections and are prone to interference. You can try connecting directly using a physical cable to see if that solves the issue.
• Faulty or incorrectly setup computer and networking hardware can also cause issues. If you suspect this might be the source of your problem, you will need to contact the manufacturer of that hardware or a computer repair professional for further assistance.

This may also be a result of an old DNS cache. Information on flushing your DNS cache can be found here: http://www.whatsmydns.net/flush-dns.html You may also wish to try using a different DNS server. Information on changing your DNS server can be found here: https://developers.google.com/speed/public-dns/docs/using

Windows has a built in program that can give you a report of what is happening when you try and communicate with a site or service on the internet. Below are instructions on using this command.
1. Press the "Start" button on your Windows task bar and then select "Run".
2. Type cmd and then hit "Enter"
3. This should open a command prompt.
4. Type tracert login.strongholdkingdoms.com and then hit "Enter".

The numbers represent the number of milliseconds it takes to talk to our servers. All of your times should be below 250ms and the total number of lines should be less than twenty. An asterisk (*) is a bad sign as it means that some of the information you sent did not arrive. If the numbers are over 300ms this means your connection to our servers is slow. If you perform a tracert and you do not get any reply, or it fails altogether then it is a problem with your computer or network. If it fails on the first few lines likely it is a problem within your Internet Service Provider (ISP). If it gets out of your ISP's severs and starts failing then it may be a routing issue.

Unfortunately, Stronghold Kingdoms Support is unable to assist with connectivity problems and we advise you to speak with your network administrator or internet service provider.