Knowledgebase : English > Gameplay > Crowns, Card Packs & Premium Tokens
   

If your Cards Per Week Veteran Level has not updated after your purchase of crowns, please log out of the game and log back in to update the level.

After you buy a Premium token it must be activated for it to work.

 

To activate a premium token:

  1. Open the Card screen
  2. Click on Buy Premium Token. Any unactivated Premium tokens will be shown on the top left of the screen
  3. Click on the Premium Token you wish to activate

 

Once it is activated it will show on the right top of the screen with a timer showing how much time is left on it. Just like cards, once a premium token is active on a particular game world, it is only active on that game world, not across all game worlds.

Stronghold Kingdoms is a free to play game. There are no premium subscription accounts.  Players can however play a Premium Token that gives them access to extra features for a period of time (2, 7 or 30 days) that can be very useful:

  • Extra building queue slots
  • Extra research queue slots
  • Move village buildings
  • Villages overview page
  • Offline auto-trading
  • Offline auto-scouting
  • Offline auto-attacking
  • Offline auto-recruiting
  • Vacation mode

NOTE: A Premium Token only effects the world on which it was put into play

 

For more information about Premium Tokens and a more detailed explantion of the extra features, please visit the wiki: http://help.strongholdkingdoms.com/index.php/Premium_Tokens

 

A player can see the status of their invites by clicking on the Invite a Friend icon on the All Cards screen. This will open a page in the web browser which shows all of the invitations that they have successfully sent, as well as if the player has joined the game and if they have purchased crowns.

Invite a Friend



If you do not see the invited friend in your list, this means that you have not successfully invited them.

If the friend does not join the game via the invitation you sent, you will not be able to claim your free gift if they purchase crowns.

We are unable to retroactively invite a player for you, or credit your account with a matching gift of crowns if the user did not join the game via the invitation.

In order to buy crowns via Steam you must make sure that your "Enable Steam Community in Game" option is active. You can find this by going to Settings in Steam and clicking on the "In Game" tab.

If you have experienced an error when opening card packs, please log out of the game, re-open the client and log in again. The cards from the card packs will have been added to your card inventory.

If you are having problems buying crowns via Steam it maybe caused by the Steam servers being unavailable to process your request, possibly due to a maintenance window.  Please wait 15 minutes and then try the payment again.

If the problem persists please send us a ticket detailing the problem.

The auto functions (auto scouting, auto trading, auto attack and recruiting) only work approximately once every 3 hours, randomly between 2 and 4 hours.  They do not operate continually.


Auto scouting and auto attacking also only work within your own parish, so if there is no stash or AI within the parish at that time no scouts or armies will be sent out. 

Premium tokens are not automatically activated when you buy them.

 

To activate a premium token:

  1. Open the Card screen
  2. Click on Buy Premium Token. Any unactivated Premium tokens will be shown on the top left of the screen
  3. Click on the Premium Token you wish to activate

 

Once it is activated it will show on the right top of the screen with a timer showing how much time is left on it. Just like cards, once a premium token is active on a particular game world, it is only active on that game world, not across all game worlds.

It appears that PayPal is listing your transaction's status as "Pending" rather than "Paid".

If you received a confirmation e-mail from billing@strongholdkingdoms.com, please forward it to us and we will investigate the matter immediately.

We take issues such as these very seriously and regret any impact this may have had on your continued enjoyment of our game world.

To queue research, move buildings and queue buildings requires a Premium token in play, if you were able to do this before, the Premium token you purchased may have expired.

Please see the wiki for more details: http://help.strongholdkingdoms.com/index.php/Premium_Tokens

 

In accordance with Belgium government guidelines we have removed the ability to purchase crowns from Belgium IP addresses.  We apologise for the inconvenience this may cause players.