Knowledgebase : English > Accounts
   

There is no way for players to see the status of another player's game account. If a game account becomes blocked, all the villages associated with that game account will be deleted via routine server maintenance according to the inactivity timer appropriate for their rank.

For accounts not playing in Premium Mode the IP sharing restriction will apply if you are sharing the same internet connection as another player. This could occur if the internet connection using the same line, this maybe in a house, college, cafe, school, work or university.

The IP restriction is also enforced if you have account sat for another player. This restriction will be removed 7-14 days after the last time you logged in as the other player.

Please see section 6 for details: http://www.strongholdkingdoms.com/GameRules.html


 

Each individual may use only ONE game account

Logging into any game account other than your own may lead to your account becoming temporarily or permanently blocked. The length of the suspension will be shown in the connection message. If no length is specified, this means that the ban is permanent.

Stronghold Kingdoms is a free to play game. There are no premium subscription accounts.  Players can however play a Premium Token that gives them access to extra features for a period of time (2, 7 or 30 days) that can be very useful:

  • Extra building queue slots
  • Extra research queue slots
  • Move village buildings
  • Villages overview page
  • Offline auto-trading
  • Offline auto-scouting
  • Offline auto-attacking
  • Offline auto-recruiting
  • Vacation mode

NOTE: A Premium Token only effects the world on which it was put into play

 

For more information about Premium Tokens and a more detailed explantion of the extra features, please visit the wiki: http://help.strongholdkingdoms.com/index.php/Premium_Tokens

 

You can change the contact e-mail address used to communicate from us to you.  This email will be used for password reset and billing e-mails.

To change the contact e-mail:

1) Log in to the game

2) Click on the Account Details button

3) Enter the new email address in the "Contact e-mail address" field (as displayed in the image below)

4) Click Save 

 

 

IMPORTANT:

For Security reasons we require you to verify this change of address.  This is a 2 stage process:

1) You will be sent an e-mail to the previous contact address (in the above image this would be old_address@email.com)   This email contains a link you must click on to verify the address change.

2) You will also be sent an e-mail to the new "Contact e-mail address" (in the above image this would be new_address@email.com) containing a link that you must click on to approve the change.

 

ALSO IMPORTANT:

The "Account e-mail address" (in the above image this would be original_signup_address@email.com) is the email address you used when creating your Stronghold Kingdoms account.  It is the e-mail address you need to use to log in to Stronghold Kingdoms.  The e-mail address used to log in to Stronghold Kingdoms cannot be changed.

After successfully changing your "Contact e-mail address", no more emails will be sent to your "Account e-mail address" but this is still the e-mail address you need to use to log in to Stronghold Kingdoms.

 

 

A player can see the status of their invites by clicking on the Invite a Friend icon on the All Cards screen. This will open a page in the web browser which shows all of the invitations that they have successfully sent, as well as if the player has joined the game and if they have purchased crowns.

Invite a Friend



If you do not see the invited friend in your list, this means that you have not successfully invited them.

If the friend does not join the game via the invitation you sent, you will not be able to claim your free gift if they purchase crowns.

We are unable to retroactively invite a player for you, or credit your account with a matching gift of crowns if the user did not join the game via the invitation.

In order to buy crowns via Steam you must make sure that your "Enable Steam Community in Game" option is active. You can find this by going to Settings in Steam and clicking on the "In Game" tab.

Buying Crowns on Steam

If you wish to change your password for either the support site or forum follow the following steps:

 

  1. Please go to www.strongholdkingdoms.com
  2. Select Login in the top right corner
  3. Select 'forgotten password?'
  4. Enter the email address linked to your SHK player account

 

This will reset your password for the game, forum and support site.  It is very important that your registered e-mail address is able to receive mail from strongholdkingdoms.com, so please be sure these are not sent to a Spam folder.  If you will be losing access to your registered e-mail address, you can set a contact e-mail, which must be confirmed from the registered e-mail address.  Unfortunately, if you have lost access to your registered e-mail address, you will be unable to recover your account.  

 

 

If you do not receive a e-mail when trying to reset your password, please check your your junk/spam folder.  If the e-mail is not there then please wait 5 minutes and try resetting your password again.

If you wish to change your password for either the support site or forum follow the following steps:

 

  1. Please go to www.strongholdkingdoms.com
  2. Select Login in the top right corner
  3. Select 'forgotten password?'
  4. Enter the email address linked to your SHK player account

 

This will reset your password for the game, forum and support site.  It is very important that your registered e-mail address is able to receive mail from strongholdkingdoms.com, so please be sure these are not sent to a Spam folder.  If you will be losing access to your registered e-mail address, you can set a contact e-mail, which must be confirmed from the registered e-mail address.  Unfortunately, if you have lost access to your registered e-mail address, you will be unable to recover your account.  

 




 

We are unable to reply to individual requests regarding account blockages. If your account has been blocked it has been blocked in accordance with the guidelines which you agreed to in the Terms of Use and/or Game Rules.

All players must read and agree to both the Game Rules and the Terms of Use in order to play the game. If you do not understand these, please seek the appropriate guidance in comprehending them. We're sorry that we are unable to assist you further.

http://www.strongholdkingdoms.com/TermsOfUse.html

http://www.strongholdkingdoms.com/GameRules.html

It appears that PayPal is listing your transaction's status as "Pending" rather than "Paid".

If you received a confirmation e-mail from billing@strongholdkingdoms.com, please forward it to us and we will investigate the matter immediately.

We take issues such as these very seriously and regret any impact this may have had on your continued enjoyment of our game world.

If you have an offer code follow the following steps to redeem it.

 

New Players - Download the game at http://www.strongholdkingdoms.com/ and after installing the game, register for a Stronghold Kingdoms account.

 

1. Run Stronghold Kingdoms

2. Login using your email address and password

3. Click on ‘Account Details'

4. Scroll down to the section titled ‘Offer Codes'

5. Type your code into the ‘Redeem Code’ box and press enter

6. Log out and back in again to receive confirmation and a summary of the redeemed items


How to Find Your Items

You can find all redeemed card packs, premium tokens, and card points in-game by clicking on the ‘Show All Cards’ icon in the middle of the top panel.



Please Note: Codes can only be redeemed once. In some cases, the codes will be deactivated after a certain period of time. 

If you have not received your email to authentication your account, login to http://www.strongholdkingdoms.com and click the option "Resend Authentication Email" below "Signup complete!" 

If you do not receive a email when trying to reset your password, please check your your junk/spam folder.

If the email still does not arrive please email support@fireflyworlds.com

 

Chat, Mail, and Forum restrictions imposed by moderators or administrators typically last between one and seven days. After this point, the functionality of these features will return.

It is not possible for Players to change their in-game names.  

 

We recommend choosing your player name carefully when creating your Stronghold Kingdoms account.

When redeeming a code you may receive the following error message: "This code has already been claimed."

As the error message suggests this means the code has already been entered either by yourself or another player or possibly entered incorrectly.

The two most common causes of this are:

1) There has been an error entering the code.  Please try to enter the code again, just in case you typed it incorrectly.

2) The code was obtained from a "keyseller".  Keysellers are internet sites that re-sell unauthorised keys and codes for games.  The codes on these sites are often free codes from old promotions that are now being sold at an inflated price.  Firefly does not supply codes to any keysellers.

Quite often these codes do not work.  As a result Firefly strongly encourages players not to buy codes from keysellers.  If you do buy a code from a keyseller and it does not work then there is nothing Firefly can do.  Please contact the keyseller and ask for a refund. 

 

As many of you are no doubt aware there are websites that sell codes for Stronghold Kingdoms.  These "keysellers" are not connected to Firefly in any way and are not authorised by Firefly to sell these codes.  These codes are obtained without our knowledge and are often free codes that we have used in old promotions and giveaways, that are then offered for sale by these websites.

 

If you purchase an unauthorised code from a keyseller please be aware of the following:

1) Firefly does not provide any support for unauthorised codes bought from keysellers.  The keyseller will not tell you this.

2) The promotional free codes we give away are time limited and so will stop working after a period of time.  The keyseller will not tell you this.

3) Codes provided by keysellers often do not work because they been previously used by another player.  The keyseller will not tell you this.

4) Buying unauthorised codes from keysellers makes us sad.  The keyseller will not tell you this.  :-(

 

If you have a problem with a code bought from a keyseller then you must contact the keyseller and ask for a refund.  Stronghold Kingdoms Support cannot provide you with replacement codes or help you arrange a refund.

 

We appreciate that everyone loves a "bargain" but please be aware that not all bargains are as bargainous as they appears and can involve jumping through lots of hoops.  Keysellers are an annoyance all games developers have to put up with but we ask players to think twice before using their services.

Don't forget we often run sales and giveaways in SHK so it's definitely worth following our Twitter feed (https://twitter.com/playstronghold) and our FB page (https://www.facebook.com/strongholdkingdoms).  Also don't forget the Invite a Friend feature in the game which allows you to earn up to $160 of in-game items.