I have tried to reset my password but I have not received an email
Posted by Niall (Firefly), Last modified by Lord Efficient (Firefly) on 23 October 2017 11:18 PM

If you do not receive a e-mail when trying to reset your password, please check your your junk/spam folder.  If the e-mail is not there then please wait 5 minutes and try resetting your password again.

If you wish to change your password for either the support site or forum follow the following steps:


  1. Please go to
  2. Select Login in the top right corner
  3. Select 'forgotten password?'
  4. Enter the email address linked to your SHK player account


This will reset your password for the game, forum and support site.  It is very important that your registered e-mail address is able to receive mail from, so please be sure these are not sent to a Spam folder.  If you will be losing access to your registered e-mail address, you can set a contact e-mail, which must be confirmed from the registered e-mail address.  Unfortunately, if you have lost access to your registered e-mail address, you will be unable to recover your account.  



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