Knowledgebase
"This code has already been claimed" Error
Posted by Lord Victorious (Firefly) on 17 May 2016 12:11 PM

When redeeming a code you may receive the following error message: "This code has already been claimed."

As the error message suggests this means the code has already been entered either by yourself or another player or possibly entered incorrectly.

The two most common causes of this are:

1) There has been an error entering the code.  Please try to enter the code again, just in case you typed it incorrectly.

2) The code was obtained from a "keyseller".  Keysellers are internet sites that re-sell unauthorised keys and codes for games.  The codes on these sites are often free codes from old promotions that are now being sold at an inflated price.  Firefly does not supply codes to any keysellers.

Quite often these codes do not work.  As a result Firefly strongly encourages players not to buy codes from keysellers.  If you do buy a code from a keyseller and it does not work then there is nothing Firefly can do.  Please contact the keyseller and ask for a refund. 

 

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