If you are reporting an error message, please also remember to send along a copy of your Dxdiag file.

To get your Dxdiag file, you need to :
1. Click on Start.
2. Click Run (Win 7: Click Search)
3. Type Dxdiag and hit the Enter key
4. Click on Save All Information.
5. And Save the DxDiag.txt file somewhere you can locate it.

When replying to a ticket, use the attach files button to add the file.